Control Room Manager

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We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the‑art security control room at one of London’s most prestigious iconic multi‑purpose destinations.

The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high‑profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high‑performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity.

• Leadership and team management, including shift supervision and performance review
• Crisis management and emergency response coordination
• Incident detection, assessment, and reportin
• Development and implementation of policies, procedures, and operational standard
• Training design and delivery for security and control room personne
• Proficiency in security systems management: CCTV, access control, alarm panel
• Effective communication with internal teams, senior stakeholders, and external agencie
• Analytical and decision‑making skills under pressur
• Rostering, resource planning, and shift managemen
• Use of IT and security management software (MS Office, security monitoring platforms)

• Security control room operations and best practice framework
• Emergency planning, crisis response, and business continuity principle
• CCTV, fire alarm, and access control system
• Security reporting standards, GDPR, and data protection complianc
• Regulatory and legal compliance requirements relevant to high‑profile estate
• Industry trends in security technology and control room operation

• Managing a security control room in a high‑risk, fast‑paced environment
• Leading incident management, crisis response, and emergency planning exercise
• Designing, implementing, and maintaining control room policies and procedures
• Recruiting, training, and developing a high‑performing security team
• Oversight of 24/7 security monitoring operation
• Writing comprehensive security reports, procedural documentation, and business case
• Working with IT/technical teams to maintain operational security systems
• Direct collaboration with law enforcement, emergency services, and senior stakeholders

Mid‑Senior level

Full‑time

Management, Strategy/Planning, and Training

Security and Investigations, Events Services, and Computer and Network Security

London, England, United Kingdom