AMC Supervisor

Reading - Kemble Court - RG2 6AD
, Reading STW - RG2 0RP

Job title AMC Supervisor  Division Asset Operations & Capital Delivery Location Reading - Kemble Court - RG2 6AD
, Reading STW - RG2 0RP
Contract type Permanent Full/Part-time Full-time Hours Average of 38.5 hours per week Salary Offering between £48,000 and £62,000 per annum, depending on experience and skills Job grade B Closing date 20/02/2026

As an AMC Supervisor, you will work within our Alarm Monitoring Centre (AMC) which continuously monitors the security of our estate. The AMC team form part of the Protective Security Team, you will be supporting the performance of physical security across Thames Water, ensuring our critical assets are secure.

The AMC is connected to remote sites through multi-face communications such as Video Surveillance Systems (VSS), Intruder Detection Systems (IDS), Electronic Access Control (EAC), ADSL line etc. You will manage a team of Security Operatives who proactively monitor and respond to security alarms and CCTV, ensuring effective detection and response to crime, loss, and waste on Thames Water’s sites in order to protect life, property and premises.

• Act as escalation point to assess any alarms that may require incident response, decide the correct response and ensure clear communication throughout incident process.
• Ensure your team monitors alarms against set procedures and documentation, ensuring that site systems are operating correctly. Stepping into cover as required.
• Provide security incident management to our operational sites e.g. in case of security system outage, being able to offer sound advice for escalated issues.
• Activate disaster recovery plans for the AMC as required.
• Responsible for managing the AMC working environment. Have oversight across the AMC operator team and ensure a consistent approach.
• Feed into system health checks using information sourced from your team and involved with data/subject access requests.
• Contribute and deliver continuous improvement activities, identifying operational and process improvement opportunities.

4-on-4-off, 12-hour shifts. Day and Night roles available.

To thrive in this role, the essential criteria you’ll need are:

• Operational experience gained in a similar AMC, ARC, SOC role.
• Knowledge and experience of using security systems (CCTV, Alarms, Access control etc) to monitor and respond to alarms.
• Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
• A strong leader with negotiation and people-influencing skills. Ability to communicate at all levels and build strong relationships.
• Experience of leading a team with strong line management skills, specifically those that work in shifts across 24hrs.

• Offering between £48,000 and £62,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12%
  -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where…