Security Officer

Job Overview

Deliver outstanding customer service and experience for customers and retailers. Protect customer property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes. Deliver results that meet or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

Undertake additional training to ensure continuous self‑development.

• Be aware of and ensure compliance with all aspects of policies, relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AIs).
• Proactively review the published Assignment Instructions, familiarising oneself with any changes to suggest amendments that will improve or enhance the current level of service.
• Be compliant with Industry and Statutory Legislation (obtain a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence; additional courses are contractually required).
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodological and orderly way.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew your licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
• Call emergency services and the Communication Centre to report all incidents.

• Previous Security and Customer Service Experience
• Front‑line SIA licence (SG / DS)
• CCTV Licence
• Control room / CCTV experience is advantageous

Our market‑leading flexible benefits scheme offers a variety of options to suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, discounted technology products, high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and monthly Mitie Stars recognition with cash prizes.

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