Front of House Security Officer

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization;

two hotels operated by citizen

M and Hyatt Regency; 30 restaurants, bars and eateries;
Wetherby Pembridge, a new co‑educational senior school; a boutique gym by 1

Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and
  emotional wellbeing at all times.
• Refer a Friend Scheme –
  earn £100 for every person you refer who starts with us.
• Long service and recognition awards – celebrating your achievements.
• Excellent hourly pay rate.

The Reception Security Officer is responsible for providing a safe, secure, and welcoming environment by monitoring access, verifying identities, and maintaining a professional security presence at the office building entrance. You will remain vigilant, support emergency procedures, and ensure clear communication with the Control Room and building management while upholding high standards of conduct and confidentiality. As part of a skilled team of SIA‑licenced security and customer service professionals, you will be motivated, approachable, flexible, and dependable.

You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it’s about making a difference through supporting our customers in their local community, providing a warm welcome, reassuring presence, and creating a safe environment for all.

• Monitor and control access to the office building, ensuring only authorised personnel, contractors, and pre‑registered visitors are admitted.
• Verify credentials using access control systems, and digital visitor management platforms.

• Maintain a discreet yet authoritative security presence at the office building entrance, aligned with the expectations of high‑profile tenants.
• Deter unauthorised access and respond professionally to any access disputes or policy breaches.
• Uphold a high standard of personal appearance, conduct, and confidentiality at all times.

• Remain vigilant for suspicious behaviour, tailgating, or unauthorised deliveries.
• Monitor lobby‑area and report anomalies to the Control Room.
• Conduct visual inspections of bags or packages if required, in line with estate policy and tenant agreements.

• Act as a designated point of contact during fire alarms, evacuations, or lockdowns affecting the office building.
• Follow instructions from the Control Room and assist in guiding occupants to safety or designated refuge areas.
• Support first aid or emergency services access as needed.

• Liaise with tenant representatives, building management, and the Control Room to ensure seamless coordination of access and security measures.
• Maintain clear and accurate logs of access events, incidents, and shift handovers using digital reporting tools.
• Communicate effectively via radio and phone with other security personnel and estate departments.

• Operate in full compliance with SIA licensing conditions, GDPR, and…