Control Room Operator​/Controller

Better places, thriving communities.

We are looking for an organized, efficient, and experienced Control Room Operator to join our security team at Mitie Business Services. You will work within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

• Assist with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
• Escalate incidents, report Health and Safety concerns, and respond to emergency situations.
• Produce accurate reports to ensure alarms are efficiently responded to.

• Knowledge of laws across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, technology and systems in a security environment, and emergency procedures.
• Prior control room or security experience.
• Passion for delivering excellent customer service.
• Valid CCTV Licence and a minimum of 5‑year verifiable education or work history with references.

• Flexible benefits scheme allowing you to customise benefits to suit your lifestyle (e.g., dental insurance, dining cards, coffee clubs).
• Virtual GP and specialist advice by video or phone.
• Salary finance scheme providing access to 50% of earned pay before payday and competitive loans.
• Access to discounts through MiDeals platform, cycle‑to‑work scheme, and high‑street discounts from many retailers and gyms.
• Life cover: greater of your equivalent annual salary or a minimum of £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
• Recognition programme:
  Mitie Stars with cash prizes each month and a chance to win a top prize of £10,000 at year end.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments during the recruitment process, please let us know by emailing at .