Concierge Team Lead VA

Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm

Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience.

We are looking for a confident, professional, and highly organised Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in delivering a 5-star service.

As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day-to-day management of security, facilities, and concierge operations.

You will be passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment? Join Anabas, a dynamic national Facilities Management provider dedicated to creating outstanding workplace experiences for leading corporate clients.

• Valid SIA Licence
• First Aid at Work qualification
• IOSH Working Safely qualification (or similar)
• Previous experience in security, concierge, workplace experience, or events environments
• Strong understanding of health & safety and security procedures
• Excellent written and verbal communication skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office
• Ability to remain calm and professional in a fast-paced environment
• Basic French speaking skills (training can be provided)
• Experience working within corporate events or premium client environments

Front of House & Concierge

• Welcome all visitors and employees with professionalism and warmth
• Provide directions, answer queries, and ensure an exceptional visitor experience
• Manage visitor sign-in procedures and support reception operations
• Receive and coordinate deliveries and contractor access

Security & Safety

• Conduct security patrols and maintain a safe working environment
• Monitor fire safety procedures, exits, and evacuation routes
• Support emergency response procedures, including evacuations and incident management
• Assist with access control systems and CCTV monitoring
• Maintain incident reports, risk assessments, audits, and inspections

Events & Workplace Operations

• Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
• Ensure event spaces are fully prepared, compliant, and operational at all times
• Manage resources and subcontractors around event schedules and business priorities
  
  Support both in-hours and out-of-hours event coordination

Team & Operational Leadership

• Support training and communication across the concierge team
• Assist with shift planning and resource management
• Build strong working relationships with clients, landlords, contractors, and colleagues
• Promote company values, health & safety compliance, and inclusive workplace practices

At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same.

If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you.

Apply today and become part of a team that delivers excellence every day.

Minimum 3 years experience experience in a similar role