Night Concierge

Night Concierge

London

Full Time | Waking Nights | Supported Housing

£12.88 per hour

We are seeking a reliable and professional Night Concierge to provide overnight support, security and safeguarding within a supported housing service. As the first point of contact during the night, you will help ensure the safety of residents, respond to incidents and emergencies, and maintain a secure and welcoming environment.

Key Responsibilities

* Provide overnight waking cover and act as the first point of contact for residents.

* Monitor access to the building, CCTV systems and visitor entry.

* Carry out regular health & safety, welfare and security checks.

* Respond appropriately to emergencies, incidents and challenging behaviour.

* Administer first aid where required and liaise with emergency services and on-call management.

* Maintain accurate records, incident reports and handover notes.

* Report maintenance and health & safety concerns promptly.

* Assist with basic cleaning and upkeep of communal areas to maintain a safe environment.

About You

* Experience using your initiative and making decisions in unexpected or emergency situations.

* Confident dealing with challenging behaviour in a calm and professional manner.

* Understanding of homelessness, housing support or the challenges faced by vulnerable individuals.

* Strong communication and interpersonal skills.

* Ability to maintain confidentiality and professional boundaries.

* Basic IT skills and ability to maintain accurate records.

* Comfortable working independently in a lone-working environment.

What We Offer

* Full training and ongoing support.

* Access to out-of-hours management support.

* A rewarding role making a positive difference to vulnerable people.

* Flexible shift patterns including nights, weekends and bank holidays