Security Concierge

• Are able to deal with difficult clients in an effective and professional way.
• Are friendly, polite and well-presented at all times.
• Are reliable.
• Are flexible in their approach to work.
• Are able to multi-task and work effectively under pressure on their own initiative as well as part of a team.
• Are effective communicator through relevant media.

• Have a good level of English.
• Customer Service experience.
• Previous experience as a security guard or concierge.

Duties are varied. Security Concierges may be asked to do any of the following:

• Be the first point of contact for all visitors when they arrive at the offices: answer queries, give directions and ensure every client is supported during their visit.
• Greet clients, staff and visitors when visiting the premises.
• Let clients and visitors into the building after enquiring about their visit.
• Signpost and assist clients and visitors to Reception as required.
• Be vigilant, ensuring the office is safe and secure for staff during working hours.
• Deliver exceptional client service at all times Maintain security at main door during the day.
• Sign in and out all staff as they arrive and depart the office for fire safety regulations.
• Receive and direct deliveries.
• Be the main key-holder.
• Support staff when loading or unloading files at the office.
• Greet and sign-in contractors.
• Build professional relationships with clients by being friendly and effective in your role.

All our Security Concierge have an SIA licence and full training is given to help you achieve this licence and prepare for the role.