Guest Ambassador

Job Purpose

We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5‑Star front‑of‑house service delivery while maintaining a subtle yet visible security presence. This full‑time contract covers days and nights and offers an exemplary welcome combining reception, concierge, and security.

• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
• Anticipate client requirements in a professional manner
• Provide a consistently professional service at all times
• Issue visitor passes using the BluePoint Visitor Management System as per sign‑in and sign‑out policies and procedures
• Provide high‑level concierge services with a wide knowledge of the local and surrounding areas
• Ensure all fire exits are kept clear and report health & safety issues
• Ensure landlord contractor access is pre‑authorised on the Vicinitee Permit System in accordance with risk assessment/permit‑to‑work conditions
• Carry out internal and external patrols where required
• Provide administrative support and incident report writing
• Create a safe environment for all customers, guests, and visitors
• Always maintain a high‑security awareness
• Interact with CCTV as required
• First Aid training required

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
• Holds a true passion for high standards of customer and service delivery
• A keen interest and high level of systems/technology and computer skills would be an advantage
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Intuitive customer‑related logic
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills that are customer service orientated with a very keen eye for detail
• Confidence and common sense to access and utilize expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette; the use of concierge and Microsoft systems is an advantage
• Have a high level of security awareness
• Valid SIA licence required
• 5 years of continuous work employment history without gaps and verifiable work history

• A highly competitive salary within the corporate sector
• CPD – bespoke training, learning & development opportunities
• Licence Upskill – where applicable
• Perk Box – employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee Health Cash Plan for you and your dependants

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.