Duty Security Manager

Job Introduction The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

Carlisle Support Services is working with Olympia
, our prestigious new client in West London, and we’re looking for motivated, approachable, and dependable people to join our team.

The Duty Security Manager will play a critical role in leading and developing their team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection.

We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact.

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Hands on and like to lead by example.
• Experienced in customer-facing roles.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
• Able to work full-time shifts covering days, nights and weekends.

Previous experience in managing a team within a security environment is required for this role. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

• Lead and oversee daily security operations, ensuring a highly professional and responsive service.
• Lead shift briefings and shift de-briefs.
• Manage team performance.
• Complete end of shift handovers and reports.
• Work closely with the Control Room Team.
• Supervise security personnel, ensuring proper deployment and operational readiness.
• Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks.

• Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout.
• Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services.
• Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained.
• Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles.
• Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations.
• Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence—such as CCTV footage, body-worn video, relevant logs, and witness statements—is correctly secured and documented in line with regulatory and…