Front of House Officer

Front of House Officer

Permanent

Location:

London

Hours:

Annualised hours - 21 day rolling rota, 3 days, 4nights, 3 off, 4 days, 3 nights, 4 off. Shift times 07.00am-19.00pm & 19.00pm-07.00am including weekends.

Pay: £13.85 per hour

Join Our Team as a Front of House Officer!

Are you a vigilant and dedicated professional looking for a rewarding career in security? We are seeking a reliable and proactive Security Officer to help maintain a safe and secure environment for our staff, visitors, and assets. In this role, you will be responsible for monitoring premises, conducting patrols, responding to incidents, and ensuring that security protocols are upheld at all times.

If you have strong observational skills, excellent attention to detail, and the ability to handle situations calmly and professionally, we would love to hear from you!

As a Front of House Officer, you will be responsible for:

• Provide excellent customer service while maintaining a professional and authoritative presence, meeting and greeting our customers and colleagues.
• Conduct regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
• Control access points, check identification, and ensure only authorised personnel enter the premises.
• Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
• Complete detailed reports on daily activities, incidents, and any security concerns.
• Assist in emergency situations, including evacuations and first aid support if required.

• Annual leave entitlement
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites

• Front of house experience or customer facing role
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,