Security Control Room Officer

Security Control Room Officer

Permanent

Location:

London

Hours:

Full time, 4 on, 4 off 42 hours a week, days - 06:30am to 18:30pm and nights 18:30 - 06:30am

Pay: £13.85 ph

Join Our Team as a Security Control Room Officer!

We are seeking a professional and vigilant Security Control Room Officer to join our 24-hour security team at the Science Museum. Working a 4-on, 4-off rota covering both days (06:30–18:30) and nights (18:30–06:30), you will play a key role in ensuring the safety, security, and smooth operation of the Museum estate.

Based in the Security Control Room, you will support the monitoring and coordination of security systems, incident response, and communication across teams, helping to protect our people, collections, and facilities in a dynamic environment.

• Monitor CCTV systems to deter and detect incidents, ensuring safety of visitors, staff, and contractors
• Respond to alarms (fire, intruder, panic, and access control) in line with procedures
• Coordinate incident response by dispatching security staff and updating supervisors
• Maintain accurate records including incident logs, Daily Occurrence Book (DOB), and reports
• Support emergency procedures, including evacuations and first aid incidents
• Manage communication via phone, radio, and email, providing clear and professional responses
• Process access requests, issue staff passes, and handle contractor/visitor enquiries
• Identify and report faults across security and life safety systems to relevant teams

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

• Proven commitment to delivering excellent customer service
• Basic IT skills with ability to use systems for reporting and communication
• Ability to remain calm and make decisions under pressure or during emergencies
• Strong written and verbal communication skills with accurate report writing ability
• Professional appearance and conduct at all times
• Reliable, punctual, and dependable with strong attendance record
• Ability to work effectively both independently and as part of a team
• Confident and professional when التعاملing with a wide range of visitors and situations

• Valid SIA Door Supervisor Licence
• Valid SIA CCTV Licence
• First Aid at Work certificate

Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,