Control Room Operative

About The Role

Shift Pattern: Varied

Main duties and responsibilities:

• To proactively monitor, operate and evaluate CCTV surveillance systems to ensure the safety + Security of the site.
• Assist with the daily management of EDOB software, EIDOS, maintaining accurate records of all relevant occurrences and the actions taken.
• Facilitate radio communication and direction ensuring a professional approach is always maintained.
• Assist in the coordination of evacuation and all other incident management procedures.
• Liaise with emergency services and other relevant stakeholders when necessary.
• Act as an information and access control point through intercom systems and phones; always providing excellent customer service.
• Monitor the site fire detection system, including fire activation control, reporting any faults to service provider.
• To operate the lighting control systems, ensuring energy is not being wasted through regular audits of lighting in use.
• To champion sustainability through active monitoring of the site and usage of equipment.
• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Supervisor and in accordance with UK Law and Guidance bodies.
• Communicate and liaise effectively both verbally and in writing with all visitors to ensure excellent standards of customer service.
• Undertake any other duties that are necessary within the Security Control room.
• Perform general administration duties as and when required.

• Full right to work in the UK
• SIA CCTV Licence required
• SIA Door Supervisor essential
• Experience in a controller role

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.