Night Concierge, Security

Responsibilities

• Monitor building security, control access, conduct patrols, and respond to emergencies.
• Act as first responder for incidents such as fire alarms, security breaches, falls, or medical emergencies.
• Support vulnerable residents overnight, including assisting with mobility, reassurance, and occasional personal care/incontinence support.
• Operate security systems including CCTV, alarms, access control, and key management.
• Deliver concierge-style services including resident assistance, handling deliveries, newspaper distribution, and responding to requests.
• Maintain accurate incident logs and communicate effectively with emergency services, colleagues, and management.
• Ensure health & safety, infection control, safeguarding, and compliance procedures are followed.

• Experienced in security, concierge, hospitality, healthcare, or luxury residential environments.
• Holds a valid SIA Door Supervisor licence (required).
• Calm under pressure with strong emergency response and risk assessment skills.
• Excellent communication, customer service, and teamwork abilities.
• IT literate, organised, flexible, and professional.
• First Aid/CPR certification and care experience are advantageous.
• Full UK driving licence.