WIM Investigator, AmSec Workplace Incident Management

WIM Investigator, AmSec Workplace Incident Management

Job :  | Amazon UK Services Ltd.

The Workplace Incident Management (WIM) Team is searching for a WIM Investigator to join the team. In this role, you will oversee incident response for the Europe, Middle East and Africa (EMEA) Region. This position is an individual contributor and will report to the Regional WIM Manager, EMEA Region.

The WIM Investigator assesses and manages workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the WIM Investigator will work with multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement appropriate protective measures to resolve the concern while appropriately supporting persons involved.

• Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (site security, intelligence analysts).
• Conduct comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.
• Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities.
• Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.
• Analyze CCTV video, access control systems and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
• Use Microsoft and Adobe products, including a cloud-based case management system, for documentation of threat assessment or investigation.
• Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
• Document, report, and appropriately escalates risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws.

• Bachelor's degree (or equivalent) in Social Work.
• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations and/or incident response.

• Bachelor's degree or equivalent.
• Experience in facility/corporate security management, law enforcement, risk management, legal, or related industries.

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