Security Supervisor ​/ Controller

London, United Kingdom | Posted on 28/07/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Security Supervisor / Controller

Working Hours: 4 on 4 off shift pattern(2 days, 2 nights, 4 off) - Average 42 hours per week

Pay: £15.80per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one of London's newest and most exciting destinations.

Anchor Group Services is recruiting Security Supervisors / Controllers for The Elephant, alandmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become avibrant destination where residents, visitors, retailers and communities come together.

This is a unique opportunity to join aflagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As a Security Supervisor / Controller, you will lead by example, supporting frontline teamsand ensuring the highest standards of safety, security and customer service are maintained throughout The Elephant.

If you're professional, proactive andtake pride in making a difference every day, we'd love to hear from you.

About the Role

As a Security Supervisor / Controller,you will play a key role in the day-to-day management of security operations across The Elephant. Working from both the Security Control Room and across thewider development, you will supervise frontline teams, coordinate incident responses, oversee CCTV systems, and help maintain a safe, secure and welcoming environment for residents, visitors and occupiers.

Acting as the primary point of escalation for operational issues, you will support the Dual Services Managerin delivering exceptional service standards, effective security operations, anda positive customer experience across the development.

Duties Include:

• Lead and supervise all security operations during your allocated shift, acting as the primary escalation pointfor incidents, emergencies, and operational issues.
• Manage the deployment and performance of the security team, ensuring appropriate resource levels are maintained.
• Oversee Security Control Room operations, including CCTV monitoring, alarm management, incident response,investigations, record keeping and GDPR compliance.
• Deliver shift briefings, debriefing sand operational updates, ensuring teams remain informed and aligned with site priorities.
• Coordinate responses to incidents,anti-social behaviour, suspicious activity, welfare concerns and emergencies,liaising with external agencies where required.
• Conduct patrols, inspections and compliance checks across retail, residential and public areas, including contractor monitoring and permit-to-work activities.
• Prepare reports, investigations and operational documentation, ensuring incidents are accurately recorded and resolved.
• Support the recruitment, onboarding,development, welfare and performance management of operational staff.
• Ensure Assignment Instructions, site procedures, health & safety requirements and company standards are consistently followed.
• Identify operational risks and opportunities for improvement, promoting a culture of professionalism, accountability and excellent customer service.

• Essential: ValidSIA Door Supervisor (DS) Licence.
• Essential: Valid SIA CCTV (Public Space Surveillance) Licence.
• Full 5-year checkable employment history.
• Previous Security Supervisor, Team Leader or Control Room experience.
• Previo…