Members Safety Officer

The Members Safety Officer is a dynamic role that combines security front-of-house responsibilities with client interaction and operational support. The primary focus is to ensure the safety and security of the premises and its occupants, while also assisting the client-side team with various administrative tasks and client services.

You will be a key cog for all Members who use the client space, taking responsibility for all their flexible office needs within a stunning, boutique, professional environment. You will work in partnership with the client-side team to deliver bespoke member services creating an engaging, welcoming and efficient atmosphere for all Members and visitors.

This is an agile and active role capturing a whole host of responsibilities. Flexibility and proactivity are cornerstones of the experience to the Members and their external guests so you will need to wear many hats to support their different needs.

• Provide a visible, professional presence and deliver excellent customer service
• Offer guidance and directions to visitors, ensuring smooth access to buildings and facilities.
• Collaborate with other security personnel and service partners to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity to the Control Room for appropriate follow-up.
• Uphold all security protocols while maintaining professionalism, vigilance, and discretion.
• Act as the primary point of contact for visitors, contractors, and staff entering the reception area.
• Monitor and control building access, validating identity and confirming authorisation
• Assist with visitor and contractor check-in procedures using access control or booking systems.
  Liaise with building reception staff, tenant representatives, and service partners to coordinate access and maintain flow.
• Conduct regular patrols of reception and surrounding lobby areas to ensure safety and visibility.
• Respond to incidents, alarms, or emergencies in accordance with site procedures.
• Support fire evacuation procedures and act as a marshal when required.
• Report maintenance or health and safety issues using the building management system.
• Support emergency evacuation or lockdown procedures affecting service areas.
• Maintain high standards of dress, conduct, and communication throughout the shift.
• Follow all relevant Assignment Instructions, Risks Assessment, SOP and policy.
• Follow all reasonable instructions as directed by Security Management.
• Being the professional and vibrant ambassador for all visitors, Members, and your colleagues and other departments. This includes in-person, email and on the phone.
• Maintain a visible presence at the front desk to deter unauthorised access and provide a welcoming environment for clients and visitors
• Ensuring a smooth and seamless arrival for all Members and their visitors.
• Building relationships with the Members and being curious about doing things smarter or better.
• Monitor and manage access control systems to ensure only authorised personnel enter the premises.
• Conduct regular patrols to detect and deter any security breaches or suspicious activities.
• Respond promptly to security incidents or emergencies, following established protocols and procedures.
• Assist with the front desk reception duties, including greeting visitors, answering phone calls, and handling inquiries.
• Support the setup of meeting rooms for bookings, ensuring they are arranged according to client preferences and standards.
• Act as a liaison between building contractors and the management team, managing with the support of the Members Experience and Safety Officer with the work permits before contractors commence work.
• Communicate effectively with management team regarding pending work permits and seek timely approvals as necessary.
• Responsible for building excellent relations with all service partners building on the 'One Team' ethos.
• Maintain strong relationships with client, understanding their needs and expectations.
• Ensure that high-quality standards are met and that services align with client requirements.
• Proactively identify and address any issues or challenges that may arise, working closely with the team to find solutions.
• Implement corrective and preventative actions to prevent recurrence of any issues.
• Log any faults or issues discovered and report them promptly through the Help desk system for resolution.
• Monitor CCTV systems as needed to enhance security and assist in investigations.
• Having a thorough understanding of emergency procedures.
• Effective operation of all systems related to security and reception related systems and procedures.
• Reporting
• Report any building defects on the Helpdesk and to maintain a log.
• Assist Members Experience and Safety Officer with collating statistical reports as required.
• Provide Innovation ideas and best practice to Members Experience and Safety Officer
• Manage and maintain a compliments and complaints report and provide to Members Experience and Safety Officer
• Communicate Health and Safety matters in a…