Casual Security Guard​/Front of House – DFAT

Casual Security Guard/Front of House – DFAT – London

Department: Department of Foreign Affairs and Trade (DFAT)

Employment Type: Temporary

Location: Australian High Commission, London

Reporting To: Security Operations Manager

Compensation: £16.15 / hour

The successful applicants will be engaged as a locally engaged staff member by the Australian High Commission, London.

The Fair Work Act 2009 is not intended to apply to the employment of Locally Engaged Staff (LES) at Australia’s overseas diplomatic and consular missions. The successful candidate’s terms and conditions of employment will be governed by the laws of the United Kingdom.

Please be advised that the Australian High Commission does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.

About the Department of Foreign Affairs and Trade

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

The Australian High Commission, London is currently looking for experienced security professionals who are interested in working on a casual basis. Casual security guards will be expected to work ad hoc shifts to support the Australian High Commission’s Business Operations section in a guarding, security, customer-facing, reception and front of house capacity, particularly assisting with absence coverage and events.

Shifts may cover days or nights
, depending on the applicant’s availability.

The key responsibilities include, but are not limited to:

• Act as Front of House for all guests and visitors at Australia House, providing security and guard services, professional customer-facing reception and visitor assistance to the High Commission.
• Ensuring all relevant security procedures are undertaken in relation to visitors to the High Commission.
• Occupy strategic points during the day to ensure security of the building.
• Monitor the Visit Management System (VMS) and Security Management MS Outlook mailbox. Receive visitors, provide reception assistance, manage initial enquiries and contact relevant officer who will escort visitors.
• Assist with, respond to and triage queries from the public, staff and visitors in an appropriate and professional and customer-focused manner.
• Arrange issue and collection of security passes, door keys and maintenance of the Key Register.
• Monitor CCTV, fire and alarm systems, and report all incidents to the supervisor. Assist with safe evacuation of staff and maintain security of the building thereafter.
• Conduct internal and external patrols and nightly check of all areas of the High Commission.
• Assist with evening events as required. Be trained and available to cover shortfalls in the shift guard roster (days and nights).

Essential

• An understanding of reception work, front of house operations, access control, visitor management, patrolling and use of IT systems.
• Effective communication, reception and customer service skills, with proven ability to remain calm and polite under pressure and show discretion and professionalism at all times.
• Reliability, self-motivation and ability to use own initiative and work without supervision.
• Excellent interpersonal skills and ability to engage professionally with members of the public, visitors, staff, senior stakeholders and VIPs.

Desirable

• Security Industry Association qualification or prior training.
• X-Ray operation and interpretation to SIA standard.
• Experience monitoring CCTV, auditing, and the ability to provide Audio and Written Evidence of security breaches, up to an evidential standard expected within the Courts.
• Experience in day to day operation of fire systems.
• First Aid at Work Qualified or similar standard qualification or ability to obtain and maintain qualification.
• Experience working in a busy reception, concierge, visitor services or customer facing security environment, including interacting professionally with the public and visitors.

Pay:

Base rate -£16.15 per hour (rolled-up recreation will apply)
Saturdays - £24.23 per hour
Sundays - £32.30 per hour
Public Holidays -£40.38 per hour

We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.