Concierge Team Lead

Concierge Team lead - Permanent

White City, London

£48,750 per annum | £18.75 per hour | 50 hours per week

Shift Pattern: 10:00am – 8:00pm (flexibility required)

We are recruiting for an experienced Concierge Team Lead to join a prestigious corporate site in White City. This is a fantastic opportunity for a customer-focused security professional to lead front‑of‑house operations while supporting workplace services, facilities coordination, and event delivery.

Reporting to the Workplace Experience Manager, you will oversee the day‑to‑day running of the concierge function, ensuring the highest standards of customer service, safety, security, and operational excellence.

• Lead and support the Concierge team to deliver a first‑class visitor experience.
• Act as the first point of contact for visitors, employees, contractors, and guests.
• Carry out security patrols and support site safety, access control, and emergency procedures.
• Coordinate event logistics, room set‑ups, and facilities services including cleaning, maintenance, and security.
• Manage contractor visits, inspections, audits, and resource planning.
• Support the delivery of a safe, compliant, and professional workplace environment.
• Build strong relationships with clients, stakeholders, and colleagues.

• Valid SIA Licence.
• First Aid at Work qualification.
• IOSH Working Safely or similar Health & Safety qualification.
• Previous experience within security, concierge, facilities, or workplace experience environments.
• Strong leadership, communication, and organisational skills.
• Experience supporting events or managing workplace services is highly desirable.
• Confident using Microsoft Office applications.
• Flexible and able to adapt to changing business needs.

This role would suit a professional and proactive individual who enjoys working in a fast‑paced environment and takes pride in delivering exceptional customer service and operational support.

Apply today to be considered for this exciting Concierge Team Lead opportunity in White City.