Security Officer ​/ Door Supervisor Permanent – Full Time

Security Team Member at The Imperial (New Opening Hotel)

This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcusis the new destination rooftopbar- this will be a new beacon, bang in the heart of Bloomsbury, London.

We’re looking for a calm, confident and service-led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar.

You’ll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.

• Maintain a calm, reassuring and professional presence across our guest-facing areas
• Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
• Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
• Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
• Carry out patrols, CCTV monitoring and security checks in line with established procedures
• Support crowd management during busy periods, events and group arrivals
• Work closely with duty management, bar teams and other departments to ensure seamless coordination
• Follow licensing objectives, risk assessments and life-safety procedures at all times
• Communicate clearly with emergency services or local authorities when required
• Complete incident reports, shift handovers and daily updates accurately
• Represent the security team with a service-focused mindset that enhances the overall guest experience

• Experienced in a security role, ideally within a hotel, hospitality or guest-facing environment
• Calm, approachable and confident, even in high-pressure situations
• Strong interpersonal and communication skills
• Comfortable managing high-volume environments such as rooftop bars or busy F&B venues
• A natural team player who values professionalism and collaboration
• SIA Door Supervisor Licence (essential)
• First Aid certificate (advantageous)
• Fluent in spoken English; additional languages are welcomed

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we'd love to hear from you!