Operations Manager

Are you an experienced security professional who thrives on keeping operations running smoothly across multiple sites?

We're looking for a Security Operations Manager to provide operational leadership, support and oversight across our security portfolio. This is a key role for someone who enjoys being visible, solving problems, supporting site teams and driving consistently high standards.

You’ll work closely with Security Managers, Supervisors, clients and internal teams, helping to ensure our sites remain compliant, well-managed and operationally effective.

• Oversee day-to-day security operations across an assigned portfolio.
• Provide advice, guidance and support to Security Managers and Supervisors.
• Conduct regular site visits and meaningful security audits.
• Monitor compliance, training, audits and site requirements, including Dayforce.
• Complete and review operational and security risk assessments, ensuring appropriate controls are in place.
• Identify operational risks and ensure corrective actions are followed through to completion.
• Ensure site documentation, AI's, SOPs, risk assessments and operational records are accurate and up to date.
• Monitor service delivery and identify opportunities to improve operational performance.
• Support new site mobilisations, contract changes and operational transitions.
• Prepare reports and operational information for client and management meetings.
• Build strong working relationships with clients, site teams and internal departments.
• Monitor staffing, performance and operational requirements across the portfolio.
• Provide operational leadership and support during incidents, emergencies and other issues when required.
• Ensure operational, Health & Safety and compliance standards are consistently maintained.

Job Title: Operations Manager

Location: Central London

Salary: From £40,000 per annum depending on experience

Hours: Monday to Friday

We're looking for someone who combines strong security knowledge with confident operational leadership.

You’ll ideally have:

• Previous experience in a security management or operations management role.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent organisational and communication skills.
• The ability to manage multiple sites, priorities and competing demands.
• Confidence working with clients, managers and operational teams.
• Good knowledge of Microsoft Office and operational reporting systems.
• IOSH qualification - desirable.
• A proactive approach and the ability to identify issues before they become problems.

This is more than a role focused on monitoring sites. You’ll be a key operational point of support, helping Security Managers and site teams overcome challenges, improve standards and deliver an excellent service to our clients.

This role requires a flexible approach to working hours to meet the needs of the operational portfolio. Regular site visits will be expected, along with attendance at meetings and operational issues outside standard working hours when required.

Some out-of-hours support may also be required depending on operational needs.

If you’re an experienced security professional who is organised, solutions-focused and confident taking ownership, we’d love to hear from you.

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "
We look after our people; our people look after our clients. We aim to retain and attract the very best of both
".

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Pension and Life Assurance benefits

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning…