Matchday Safety Operations Officer

Job-:
London, GBR

Employment type:

Permanent (Full-Time)

JOB TITLE:

Operations Officer DEPARTMENT:
Matchday Safety

LOCATION:

Chelsea Football Club Sites (Stamford Bridge and Kingsmeadow Stadium)

CONTRACT:

Permanent, Full Time Closing date: 22nd September We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

About Us:

As a member of the Chelsea FC team you will become part of a long and proud history in the heart of iconic West London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and World Champions in the process.

Chelsea FC are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

Job Function:

To support the safe and secure delivery of all matches and events at Stamford Bridge and Kingsmeadow Stadium in accordance with the Guide to Safety at Sports Grounds (Green Guide), the General Safety Certificate, and the Club’s Spectator Safety Policy.

This role is full time and includes weekend and the candidate must be flexible and adaptable to differing seasonal work patterns.

Main Responsibilities:

The Operations Officer will support the Matchday Safety & Operations team in ensuring all safety and operational standards are met.

Responsibilities include:

Operational Support Assist with the supervision of Matchday Stewarding and Security teams

Support the planning, setup, and operational delivery of matches and events across both stadiums

Participate in pre-event checks of physical infrastructure in line with SGSA Green Guide requirements

Assist with the coordination and distribution of matchday documentation, including briefings, checklists, and reports

Safety & Compliance Support the implementation of safety procedures to ensure compliance with national legislation and the stadium’s General Safety Certificate Assist with routine reviews of risk assessments and contingency planning documentation

Help monitor and record Health & Safety standards during matchdays and events

Participate in incident reporting and assist with post-event investigations as required

Collaboration & Communication Help maintain effective working relationships with internal departments and external partners including Police, Fire, and Ambulance Services, Licensing Authorities, and SAG representatives

Assist in delivering Safety Steward inductions and familiarisation activities

Support training administration for matchday operational teams

Matchday Responsibilities Undertake the Safety Officer / Lead Safety Officer role on a rotational basis, with responsibility for operational safety management on event days covered by the Safety Certificate Assist in conducting post-match debriefs and compiling Steward and operational reports

Support monitoring Steward service delivery and customer satisfaction feedback

Protective security and counter-terrorism awareness

Support proportionate protective security planning, ensuring operational teams understand relevant risks and controls for the event profile.

Personal Specification:

Qualifications:

Essential Currently be in possession of or are working towards NVQ level 4 or 5 in Spectator Safety Possession of Health and Safety Professional Qualifications including IOSH or NEBOSHSafeguarding Level 2 qualification or equivalent

Desirable

First Aid Certification

Experience:

Essential Experience working within a sports ground, event venue, or similar environment

Understanding of SGSA Green Guide principles

Experience working as part of a safety, security, or operational events team Strong organisational skills and ability to work under…