SIA CCTV Control Room Operator

Location: West London

A public sector organisation in West London is looking for x2 experienced CCTV Control Room Operators /VSS Operators (SIA Licence, Essential) to join their team on a temporary assignment running from 1 October 2026 to 31 March 2027. We are looking for switched-on, reliable and highly alert individuals with previous CCTV control room experience who can confidently monitor live CCTV, identify incidents and respond quickly to anti-social behaviour, criminal activity and emergency situations.

Location:

West London
Rate: £19.98 per hour + weekend supplements

Contract:

Temporary
Duration: 1 October 2026 – temporary on going until middle of 2027
Positions: 2

Hours:

12-hour shifts, Thursday–Sunday
SIA Licence:
Essential
DBS:
Required

Shift Patterns
Operator 1:
Thursday – Sunday, 7:00pm – 7:00am
or
Operator 2:
Thursday – Sunday, 7:00am – 7:00pm

Candidates must be comfortable working 12-hour day or night shifts.

Pay & Benefits
£19.98 per hour minimum
Additional weekend supplements available
After 3 months, time-and-a-half and double-time rates will apply where applicable
Long-term assignment through to 31 March 2027
Full training and support provided

Key Responsibilities
Proactively monitor the CCTV network to identify and disrupt ASB, theft and criminal activity.
Monitor live incidents and respond quickly and appropriately to emerging situations.
Liaise with the Police and emergency services, providing CCTV information and support where required.
Ensure incidents are accurately recorded to appropriate evidential standards.
Prepare incident reports and written statements and attend court as a witness when required.
Monitor CCTV systems, dashboards and alerts and report technical faults promptly.
Carry out daily functionality checks of cameras and associated equipment.
Manage CCTV footage requests and maintain accurate records and case information.
Operate radio communication systems and coordinate effectively with colleagues.
Respond calmly and professionally to emergency and crisis situations.
Support major or high-profile events where required.
Maintain confidentiality and ensure all CCTV procedures, policies and regulations are followed.
Carry out general administrative duties required for the effective operation of the control room.

About You

We are looking for candidates who are alert, switched-on and confident working in a busy CCTV control room environment.

You will ideally have:

Previous CCTV Control Room / VSS Operator experience – essential.
A valid SIA licence – essential.
Experience monitoring live CCTV systems and responding to incidents.
Strong observation and attention-to-detail skills.
Ability to remain calm and make effective decisions under pressure.
Excellent communication skills and the ability to liaise with Police and other agencies.
Good written skills with the ability to produce accurate incident reports.
Strong IT skills and experience using CCTV software and Microsoft Office.
Ability to multitask and manage competing priorities.
Good knowledge of CCTV procedures, regulations and data protection requirements.
Excellent punctuality, reliability and professional conduct.
Ability to work independently and as part of a control room team.
Flexibility to cover overtime or shifts where required.
Ability to work 12-hour day or night shifts.

Valid SIA Licence – ESSENTIAL

Previous CCTV Control Room Experience – ESSENTIAL

DBS check required

Your SIA licence must remain valid for the full duration of the assignment.

Education & Training

Level 2 or equivalent in English.
Level 2 or equivalent in Maths.
First Aid and Fire Safety training will be provided where required.

If you have the required CCTV control room experience and valid SIA licence, apply now for immediate consideration