Estate Officer

Night Estate Officer

• Rendall & Rittner • £29000-£31800
  • Richmond Bridge, Twickenham - TW1 2TW
  
  • 4on 4off

You’ll be the overnight presence at a landmark gated riverside community of 228 apartments and 34 townhouses, many with sweeping river views. Residents enjoy a well‑equipped gym, secure parking and beautifully landscaped grounds, creating a calm, high‑end environment to work in. With Richmond’s rail and Underground connections close by, the development blends tranquil riverside living with easy city access.

You will be the reassuring, professional face of the development throughout the night, keeping residents safe, informed and supported. You'll manage access and security, oversee the common areas, handle queries and incidents, and coordinate with contractors and the daytime team to ensure seamless service. Your calm, proactive approach will set the tone for a secure and welcoming environment.

• Residents feel safe, acknowledged and well-informed throughout the night.
• Access control and security checks are completed on schedule with meticulous records.
• Incidents are managed calmly and resolved efficiently, with clear escalation when needed.
• Handover notes are thorough, enabling seamless continuity with the day team.
• Communal areas remain spotless, orderly and ready for morning peak times.
• Contractors and deliveries are coordinated without disruption to residents.

• Monitoring CCTV, managing access and conducting regular patrols of the building and grounds.
• Welcoming residents and guests, answering queries and offering practical assistance.
• Logging incidents, defects and maintenance issues, and escalating appropriately.
• Coordinating night‑time contractors, deliveries and key handling with clear documentation.
• Performing spot checks on facilities and plant rooms, ensuring safety and compliance.
• Preparing detailed handovers for the morning team and updating operational logs.

• You take pride in delivering warm, professional service at all hours.
• You stay composed under pressure and make sound decisions with minimal supervision.
• You’re detail-focused, organised and comfortable with procedures and reporting.
• You’re a team player who communicates clearly across shifts and with residents.
• You’re physically able to conduct regular patrols and respond swiftly when needed.

• Previous concierge, security, front‑of‑house or customer service experience.
• Familiarity with CCTV systems, access control and incident reporting.
• Experience with in residential or hotel environments with high service standards.
• Confidence working night shifts and managing building emergencies.
• Basic knowledge of health and safety and fire evacuation procedures.

• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform
  * subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement.

Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

• Initial conversation with our talent team
• Interview focused on your approach to resident service, incident management, security awareness and night‑shift operations

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.