Hotel Security Officer: Protect Guests, Stay Calm

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Thehotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail:
Montcalm Royal London House. A property with abold new perspective at Montcalm East, part of Marriott’s Autograph Collection.

And a duo of mindful hotels which set a slower pace:
Inhabit, Southwick Streetand Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects thecreative spirit of its Shoreditch setting. With a prime position on City Roadin East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution,and potential.
• Generous holiday allowance, starting at 28 days (includingbank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special dayyour way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access toour Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical,physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain yourhealth and vitality.
• Continuous learning and development opportunities, fromhands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to supporta charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy,giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail,entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing ourteams together to connect and celebrate in style.

Overview

The Security Officer plays a vital role in maintaining a safe and secure environment for guests,colleagues, and property. As a highly visible presence across the hotel, therole is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency.

This position requires close coordination with hotel management and external emergency services toensure that all guests and employees enjoy a secure, welcoming environment inline with Montcalm Collection’s commitment to excellence.

Responsibilities

• Monitor and ensure the safety and security of hotel guests,staff, and property.
• Operate surveillance systems, monitor cameras, and investigate suspicious activity.
• Conduct regular foot and vehicle patrols across all areas ofthe hotel.
• Respond promptly to emergencies including fire alarms,medical incidents, or security breaches.
• Control access to restricted areas, ensuring only authorised individuals are permitted.
• Maintain accurate records of incidents, actions taken, anddaily activity reports.
• Participate in emergency drills and follow established hotel emergency procedures.
• Provide support to guests and staff during incidents with professionalism and care.
• Liaise with management, local law enforcement, and emergency services when required.
• Promote a culture of safety and vigilance…