CCTV Control Room Operator Day Shift

Position: CCTV Control Room Operator – Day Shift
Location: West London

CCTV-Operator – Day Shift

Location:

Westminster and Hammersmith, London

Contract:

Temporary assignment
Assignment dates: 1 October 2026 to 31 March 2027

Hours:

Thursday to Sunday, 7:00AM - 7:00PM
Pay:
From £19.98 per hour, plus weekend supplements. After 3 months, enhanced overtime rates apply, including time-and-a-half and double time where applicable

We are seeking an experienced and highly alert VSS CCTV Operator for a busy daytime control-room assignment supporting Public Protection services across Westminster and Hammersmith.

This role requires an individual who can proactively monitor a large CCTV network, spot emerging concerns quickly and coordinate effectively with police, council teams and external partners. You will play a vital role in preventing and responding to anti-social behaviour, theft, criminal activity and public-safety incidents.

Key responsibilities
Monitor CCTV cameras proactively and respond quickly to live incidents across the borough.

Detect, disrupt and report anti-social behaviour, crime, theft and other concerning activity.

Liaise with police and operational colleagues, sharing relevant CCTV information and intelligence.

Maintain clear, accurate and evidential-standard incident reports, logs and statements.

Conduct daily camera and ancillary-equipment checks, monitoring dashboards and logging faults without delay.

Manage CCTV video and information requests via Clearance or other relevant systems.

Monitor shared E-Mail inboxes and request-management systems to ensure timely responses.

Act as radio controller for the Safety Net radio system.

Manage incoming calls, control-room access and visitor records in accordance with CCTV procedures.

Support operational responses to emergencies, major events and Silver/Gold-level incidents.

Attend court as a witness and present CCTV evidence where required.

Assist senior colleagues and undertake other administration necessary for the efficient operation of the control room.

About youYou will bring proven CCTV control-room experience, excellent concentration and a professional approach to public safety. You must be comfortable working in a fast-paced environment, managing several priorities at once and making sound decisions under pressure.

Essential requirements
A valid SIA CCTV Operator licence, valid for the complete assignment period.

Previous CCTV control room experience.

Availability to work Thursday to Sunday,7:00am−7:00pm.

Ability and willingness to undertake 12-hour shifts.

Strong attention to detail and confidence in identifying suspicious or criminal behaviour.

Excellent written and verbal communication skills.

Ability to produce factual, accurate reports and evidential records.

IT literacy, including Microsoft Office, email and CCTV/control-room software.

Awareness of health and safety, licensing legislation, CCTV regulations and information-handling requirements.

Level 2, or equivalent, in English and Maths.

Ability to complete a DBS check.

First Aid, fire safety and operational training will be provided. This is an excellent opportunity for an experienced CCTV professional to support an important front-line public-safety service.

Apply now if you hold the required SIA licence and have the experience to make an immediate impact