Security & Systems Account Manager

Job objectives and responsibilities

The Security and Systems Account Managers the strategic conduit and driving force behind all security service lines delivered under the contract. Acting as the single point of contact for the client, this role ensures the seamless integration, governance, and delivery of services across static guarding, key holding, fire and security systems, the wider property strategy and project portfolio and supporting business continuity.

The postholder will drive transformation, standardisation, and continuous improvement across all security functions, ensuring contract compliance, operational excellence, a proactive security culture and drive measurable outcomes, exceeding the client's expectations. Strong technical capability—particularly in security systems, data analytics, programming, and security transformation is essential. The Security and Systems Account Managers must ensure a collaborative approach is taken across all service lines to ensure that a ‘One Mitie' approach is delivered.

They will need to be detail orientated with a strict organisation and time keeping ability to ensure all teams are aligned on roles and responsibilities to meet the contractual delivery for the Client. This role will be working alongside the Client Account Management Team, the directly managing the onsite Mitie embedded team, the Mitie regional management team as well as The Key Holding Company (Software Platform Partner)

• Act as the primary interface between the client and all internal service lines across a number of work streams to deliver a holistic security solution.
• Provide strategic leadership ensuring fully compliant, high performing security services across guarding, software platform partner, fire & security systems, and property related security projects.
• Coordinate multidisciplinary teams, ensuring cohesive service delivery and alignment with contractual deliverables, KPIs, SLAs, and client expectations.
• Manage a budget and resources ensuring efficient allocation and utilisation of resources, as well as ensuring the account billing process is followed.

• Lead a multi-year security transformation roadmap encompassing people, technology, systems, processes, and data.
• Identify and implement improvements across physical security, resilience, and risk frameworks, ensuring modernised, efficient service delivery.
• Support integration and optimisation of fire and security systems, ensuring interoperability, automation, and data‑led insights.

• Build and maintain trusted, senior‑level relationships with the client's security, property, risk, and operational stakeholders.
• Provide regular reporting, insights, and strategic recommendations to enhance the client's security posture and resilience.
• Act as escalation point for all contractual, operational, or security‑related matters.

• Holds accountability for the delivery of static guarding operations, ensuring compliance with regulatory and contractual requirements through close management and oversight of the Account Team across all regions
• Responsible for implementing, driving and adhering to a calendar of physical security risk assessments, vulnerability reviews and site visits across all Client regional offices, ensuring the Client is well informed of visit dates, findings and emerging risks/vulnerabilities, with a comprehensive report delivered to detail findings, actions and outcomes.
• Responsible for regular physical penetration tests and live scenario training, develop a testing and exercising regime.
• Ensure the work streams are embedded into the client with strict contract…