Security Response Officer Gallery Environment

CIS Security have an exciting opportunity available for a Security Officer for a well-known gallery in London, we are looking from someone who will be an ambassador to represent CIS Security who will demonstrate and deliver high quality guarding and customer service to all, bringing people and paintings together.

The core functionality of this role is to provide support to the Security department at a well-known Art Gallery in London. Your primary responsibility will be to ensure the safety and security of the artwork, visitors, and building. You will be committed to providing a high level of hospitality, as well as a security function. You will be required to challenge, effectively manage, and escalated any suspicious behaviour within your environment.

• Position:
  Security Bench Officer - Gallery Environment
• Location:
  
  London (WC2N)
• Pay Rate: £14.80 per hour
• Hours:
  
  Average 36 hours per week
• Shifts:
  
  Various Shifts - must be fully flexible across Monday-Sunday, including early mornings, late evenings, and occasional night shifts.

• SIA Door Supervisor Licence required.
• Security and customer facing/service experience is required (Culture sector preferable).
• Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts
• due to operational needs.
• Physically fit to complete patrols internally and externally and able to stand/walk during shift.
• Good levels of customer service, communication both written & verbal at all times.
• A friendly, punctual, professional, reliable, and outgoing character.
• To take pride in your appearance at all times, ensuring immaculate presentation.
• Able to use a computer and be able to display excellent radio protocol.
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your
• feet use initiative
• Be confident you are able to undertake 100% of all specific duties.
• Be able to provide all the documentation and vetting information requested.

Weekly rotas will be sent requiring full flexibility across Monday to Sunday and inclusive of standard Gallery public opening hours (10:00-18:00 Saturday-Thursday / 10:00-21:00 Fridays). In addition to public opening times, the position will require working early mornings, late evenings and nights as and when required.

• Proactively engage with visitors as an Ambassador of the Gallery - be committed to having/obtaining a good knowledge of the permanent collection, temporary exhibitions/displays and events, including Gallery Membership.
• Ensure all visitor queries are responded to with an 'above and beyond' approach to ensure a successful and positive visit - from arrival to departure.
• Commit to deliver and promote an inclusive and accessible environment and visit for all.
• Provide ticket-scanning and queue management function, whilst also providing a warm and professional welcome to exhibitions.
• All Security Officers must be flexible and adhere to any reasonable management instruction to aid the overall operational service delivery.
• Ensure health and safety procedures are always followed and maintained.
• Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager.
• All colleagues must always be mindful of confidentiality and never to discuss the security operation at the National Gallery with any member of the public or non-security staff members. All queries from the press should be directed to the Press Department.
• Able to demonstrate and deliver high quality guarding and customer service to both our clients and service…