Door Supervisor: Hyde Park Winter Wonderland

About The Role

Position: Door Supervisor:
Hyde Park Winter Wonderland

Hourly Rate: £14.80 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines %)

Location: Hyde Park, London

Fixed Term

Contract:

ending 05/01/2027

At FGH Security we pride ourselves in our core values, they guideeverythingwe do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better Tomorrow".

We are looking for new team members who champion our values to join our team Keeping People Safe at Hyde Park Winter Wonderland.

Winter Wonderland will open to the public on the 19th of November with a variety of attractions, activities, entertainment, food, drinks and so much more.

• Proactive and approachable customer service.
• Controlling access points for all site visitors and site perimeter patrolling.
• Gate management including physical body and bag searches, supporting the crowd management team in managing ticket validation and way finding.
• Monitor and report any suspicious behaviour/take appropriate action, being vigilant and conscious of any potential threat to the safe and smooth running of the event.
• Reporting and recording details of irregularities, incidents, searches, and patrols.
• Responding to incidents.
• Maintaining order.
• Protection of assets and prevention of losses.
• Collaborating and supporting the crowd tntachmentt: ..???

• Valid SIA Door Supervision Licence.
• L2 Spectator Safety (preferred).
• Experience in event security.
• Passion for keeping people safe.
• Excellent communication skills and interpersonal skills.
• Confidence working in busy, high-energy environments.
• Ability to de-escalate a tense situation.
• Knowledgeable about best practices for safeguarding vulnerable individuals and groups.
• Good understanding of crowd management operations.
• Comfortable working outdoors in winter.

During Screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is
KEEPING PEOPLE SAFE
across multiple industry sectors while looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team:
Our biggest asset is our people.

We are an innovative business always aiming to raise the standards:
We have been recognised and awarded for our employee engagement and support.

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software:
  Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Our training never stops:
  We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited,
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.