Security Operations Manager

The Role..

Reporting to the Director of HSS UK, Europe, and Asia, this role is responsible for ensuring all licensing, security, and safety is managed across all London sites with occasional support for Brighton and Manchester Soho House businesses. As a subject matter expert, you will improve member experience by upholding the highest standards of performance and behaviour for site security teams, continuously work towards making members feel safe and secure whilst in our sites, and ensure our employees are safe and secure whilst in their place of work.

The role will positively drive and improve security and safety culture, leading by example.

Reporting to the Director of HSS UK, Europe, and Asia, this role is responsible for ensuring all licensing, security, and safety is managed across all London sites with occasional support for Brighton and Manchester Soho House businesses. As a subject matter expert, you will improve member experience by upholding the highest standards of performance and behaviour for site security teams, continuously work towards making members feel safe and secure whilst in our sites, and ensure our employees are safe and secure whilst in their place of work.

The role will positively drive and improve security and safety culture, leading by example.

• Act as the main point of contact and lead on all security, licensing and noise incident investigations, and help manage incidents where required including investigations and gathering of relevant information.
• Annually update security and licensing policies, procedures, and risk assessments to mitigate risk, maintain business continuity and standards, and protect business reputation.
• Support sites to manage CCTV and alarm maintenance and contracts, oversee CCTV projects in line with business needs, and lead on remedial infrastructure works and improvements through site surveys.
• Act as the main point of contact for liaising with police, licensing authorities, and noise nuisance enforcement officers, and address any enquiries or complaints.
• Advise and oversee security needs and manned guarding operational management, for the year-round business and events for sites and CWH where needed, to ensure security needs are fulfilled and Soho House standards are maintained.
• Support events and late-night operations ensuring member and guest experience, as well as acting lead security for high-profile events and new site openings.
• Deliver regular training to management, event and operational teams on licensing requirements, capacities, incident management, escalation and reporting, responsible service of alcohol, Challenge 25, WAVE and conflict management.
• Prepare for and lead on upcoming Martyn’s Law requirement of counter terror risk assessments for all UK sites.

• Significant practical experience of problem-solving security and safety issues in a dynamic/diverse environment.
• Be self-aware, an excellent listener, team player, collaborator, and communicator.
• Have experience with influencing senior leaders, external stakeholders and government authorities.
• Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts
• Be comfortable with risk and in working in ambiguous situations.
• Be flexible and willing to meet the demands of a 24-hour/7 days a week operation.

• Valid SIA Door Supervisor licence
• Passionate about safety and security with a minimum of 4 years of security and/or safety management experience
• Basic IT skills with a working knowledge of the range of MS Office packages and knowledge of electronic security systems.
• Knowledge…