Security Team Leader

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.
Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

The Security Team Leader plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency.
This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence.

• Guest & Colleague Safety
• Protects guests, staff, and property by ensuring compliance with safety and security standards.
• Maintains a reassuring, professional presence throughout the hotel.
• Surveillance & Incident Management
• Monitors CCTV and conducts regular patrols of the premises.
• Responds swiftly and effectively to emergencies, incidents, or suspicious activity.
• Maintains detailed incident reports and security logs.
• Lead and supervise the security team, building and managing the shift rota, running briefings and coordinating daily development
• Lead and supervise the security team, building and managing the shift rota, running briefings, and coordinating daily deployment
• Problem Solving & Conflict Resolution
• Identifies risks quickly and applies sound judgment in decision-making.
• De-escalates conflict and ensures guest and staff welfare.
• Compliance & Responsibility
• Follows all hotel policies, legal requirements, and health & safety procedures.
• Participates in training and drills to ensure readiness for emergency scenarios.

• Lead and supervise the security team, building and managing the shift rota, running briefings, and coordinating daily deployment
• Respond swiftly to incidents, alarms, and emergencies, investigating and escalating where necessary
• Monitor CCTV, alarms, and hotel security systems, maintaining accurate records, logs, and reports
• Support and train hotel staff on security, fire, and health & safety procedures
• Conduct regular patrols and risk assessments across guest, colleague, and back-of-house areas
• Manage access control, key control, and lost property procedures in line with hotel policy
• Liaise with law enforcement, fire authorities, and management, ensuring compliance with all hotel policies and legal requirements
• Lead on fire evacuation drills and act as a key holder for emergency response
• Support the General Manager and department heads with security planning for VIP visits, events, and out-of-hours operations

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