Security Operations Manager

The Security Operations Manager is responsible for leading security operations across 2 central London locations, ensuring a safe, secure and compliant environment. Reporting to the Senior Security Manager, you’ll act as the key site contact for security and manage service delivery across a 24/7 operation.

Work 4 consecutive day shifts (07:00-19:00), followed by 4 days off, then 4 consecutive night shifts (19:00-07:00), followed by 4 days off.

• Lead security operations in line with OCS, client, statutory and contractual requirements.
• Act as the main site contact for security incidents and escalations.
• Ensure contracted staffing levels are maintained with trained and licensed personnel.
• Manage security control rooms and associated systems.
• Complete site risk assessments and implement appropriate controls.
• Carry out regular security inspections, including out-of-hours visits.
• Coordinate responses to incidents and changing security risks.
• Work with OCS colleagues to manage Security, Health & Safety and Fire Prevention requirements.
• Maintain relationships with external agencies including Police and Fire & Rescue Services.

• Lead and manage Security Supervisors, Security Officers and Front of House teams.
• Manage absence cover, standby resources, shift changes and event security.
• Deliver team briefings and operational updates.
• Identify training needs and ensure licences and competencies remain current.
• Manage employee relations matters in line with OCS procedures.

• Maintain accurate Assignment Instructions, SOPs, Security Manuals and risk assessments.
• Maintain records of incidents, staffing and additional security cover.
• Provide information for management reports and operational planning.
• Monitor additional security expenditure.
• Ensure correct use of IT and security systems in line with OCS and client policies.
• Review incidents and performance to identify service improvements.

• Monitor staffing requirements and support recruitment where required.
• Ensure employees receive appropriate site and operational training.
• Maintain sufficient trained personnel for contingency and standby cover.

Typical operational responsibility for:

• 8 Security Supervisors
• 60+ Security Officers
• 10+ Front of House colleagues

Team numbers may vary.

• Valid SIA Door Supervisor and CCTV licences.
• DS licence
• NSV clearance to SC level
• 3yrs+ resident in the UK
• BS7858 and BPSS clearance to be obtained prior to start
• SC clearance obtained during probation period
• At least 2 years' management experience in corporate security, HM Forces, Police or a similar environment.
• Experience managing large security teams.
• Strong leadership, communication and organisational skills.
• Experience producing reports and chairing operational briefings.
• Good IT skills, including Microsoft Office and security systems.
• Good understanding of Health & Safety, security compliance and risk management.
• Ability to remain calm and make sound decisions during incidents.
• Flexible approach to operational requirements.
• Ability to meet all relevant vetting and licensing requirements.

• Experience in a large corporate or multi-site environment.
• Experience managing budgets, subcontractors or security resources.
• Knowledge of business continuity and emergency planning.

This role supports a 24/7 security operation and may require flexibility for incidents, events, out-of-hours visits and emergency situations.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services…