Security Concierge Daytime VA

Working Monday to Friday, 10:00am to 2:00pm, 20 hours per week.

Permanent role at £16.32 per hour

Anabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

We are currently seeking to employ an experienced Security Concierge VA2950 to carry out reception and security duties to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients based in London.

A high standard of service delivery is expected, and you will have the ability to understand what is needed to ensure our client requirements are met.

• Concierge experience in a corporate office, residential or hospitality setting
• Good understanding of customer service and visitor management principles
• Awareness of the importance of workplace security, access control and confidentiality
• Experience using Microsoft Outlook and Teams
• A willingness to learn company-specific security, access and visitor procedures.

• Maintain a professional, visible and welcoming front of house presence on the trading floor.
• Meet and greet all visitors, clients and guests in a professional and courteous manner.
• Confirm the identity and purpose of visitors and ensure they are appropriately authorised before granting access.
• Ensure all visitors comply with the building and LME's visitor management and security procedures.
• Escort visitors to the designated gallery area and ensure they remain within authorised areas.
• Confidently and professionally challenge visitors, contractors or staff who are not following the agreed access, security or trading floor rules.
• Escalate any concerns, incidents or persistent non-compliance to the Facilities team.
• Maintain a high level of professional conduct when dealing with challenging or difficult situations.
• Liaise with internal teams and relevant building/security personnel where required.
• Manage visitor arrivals, appointments and meeting arrangements using Microsoft Outlook and Teams.
• Provide general administrative and front of house support where required.
• Support emergency procedures and follow all relevant health, safety, fire and security requirements.
• Report any security concerns, suspicious activity, incidents, defects or hazards promptly.

• 28 days holiday per year inc. Bank Holidays.
• Employee Assistance Programme.
• Aviva Digi Care
• Recommend a friend scheme.

Concierge experience in a corporate office or hospitality setting and an in date SIA licence.