Front of House​/Concierge Security Officer

Job Title:
Front of House/Concierge Security Officer

Location:

Knightsbridge
Rate: £17.50
Contracted

Hours:

50 Monday to Friday,

We offer above industry standards benefits to our employees such as;

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Working within this prestigious environment in central London. you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants
• To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with Company Policies and Procedures and our Code of Conduct

• Welcome and assist staff, clients and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Book in guests and rooms where required with all associated administration
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required
• Develop and maintain positive relationships with all staff, visitors, service providers and clients
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.

• Ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout
• Respond to alarms
• Ensure a safe and secure working environment for all
• Check identity and credentials of staff, contractors and visitors where required
• Record details of any suspected criminal activity on the premises (internal and external);
  Report and follow up all discovered faults to ensure…