Security, Security Officer

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.

• Welcome members, guests, and visitors with warmth, confidence, and professionalism, ensuring every interaction reflects the standards of a five-star private members’ club.

• Provide discreetassistancetomembers and guests as required, including directions, general enquiries, accessibility support, luggage, umbrellas, taxis, and safedepartures.

• Communicate clearly and respectfully at alltimes, using positive language, active listening, and sound judgement when handling questions, complaints, or sensitive situations.

• Maintain a calm, composed, and approachable presence whileremainingalert to potential risks, suspiciousbehaviour, or service issues that may affect the member experience.

• Act as a brand ambassador for The Pembroke,maintaining immaculate personal presentation,discretion, confidentiality, and a consistently positive attitude.

• Control access to the club by verifyingmembers, authorised guests, contractors, and visitor sin accordancewithclub policy, licence conditions, and operational procedures.

• Conduct internal and externalpatrols,monitorentrancesand key areas,andmaintaina visible yet discreet security presence throughout the premises.

• Respond professionally to incidents,emergencies, medical situations, fire alarms, anti-social behaviour,intoxication, or conflict, escalating promptly to the Head of Security orduty manager where required.

• Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.

• Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safetyconcernsimmediatelyto the Head Doorman or Security Supervisorandassistwith fire alarm tests and emergency proceduresandevacuationsas directed.

• Use security systems, access control processes, radios, email, incident reporting tools, and Microsoft Office applications confidently and accurately.

• Proven experience in a front-of-house,security,doorman, or guest-facing role within a five-star hotel,private members’ club, luxury residential, premium retail, or similarly high-end environment; a luxury hospitality background is strongly preferred.

• Exceptional five-star customer service skills, with the ability to remain warm, calm, discreet, and polished while dealing with members, guests, visitors, contractors, and colleagues.

• A valid SIA Door Supervisor licence is essential; applicants must be able to provide evidence of currentlicensing before appointment.

• Computer literate and confident using access control systems, CCTVmonitoring where applicable, radios,email, Microsoft Office, incident reporting systems, and digital logs.

• A working knowledge of premises licenceobligations, the Operational Management Plan, and member Terms &Conditions; confident in applying licence conditions consistently and escalating where required.

• An excellent communicator with strong written and verbal skills, able to produceaccurateincident reports,clear handovers, and professional communications.

• Punctual, reliable, and physically resilient– able to stand for extended periods in all weathers; willing to work flexibly across evenings, weekends, and holidays as the business requires.

• Best-in-class salary

• Family meal on shift

• Industry-leading Learning & Developmentopportunities

• Pension scheme – including employer contributions.

• Annual staff award ceremony and party

• More benefits to be set up as we open

Compensation:
Competitive salary