Technical Lead - Audio

Overview

The Technical Lead (Audio) is responsible for the setup, operation, and oversight of small- to large-scale audio-visual systems within a live event environment. Operating at an intermediate technical level, the role ensures systems are delivered to a high standard while maintaining exceptional client satisfaction. The position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on function and region.

Salary:
Up to £43,000

• FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, Di Gi Co )
• Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
• Setting up comms systems (RTS, Tecpro, Green Go)
• Setting up line systems and mics for live acts
• Operating monitors for live acts
• Leading teams on builds, shows and derigs
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within systems and applications

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

• High school diploma or GCSE equivalent
• Technical Level 3 Certification is required.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.