Solutions Officer

Join to apply for the Housing Solutions Officer role at European Foundation for Business Qualification (EFBQ)

Location: Kensington Town Hall, W8 7NX

Duration: 2‑3 months (possibility of extension)
Hours: Monday‑Friday (36 hours)
Start Date: 12th Jan

To support the Housing Solutions Team Manager in preventing and relieving homelessness by assessing housing needs, determining statutory duties, and delivering high‑quality, customer‑focused housing solutions. The role aims to reduce the use of temporary accommodation through effective casework, partnership working, and compliance with housing legislation.

• Assess, investigate and verify applications under Part VI (Housing Register) and Part VII (Homelessness) of the Housing Act 1996.
• Determine eligibility, housing need and statutory duties under the Homelessness Reduction Act 2017, including preparing Personal Housing Plans.
• Provide housing advice, triage and case management for households threatened with or experiencing homelessness.
• Work with vulnerable clients, including single homeless individuals with complex needs, and arrange appropriate support and accommodation pathways.
• Liaise with landlords, hostels, support agencies, statutory bodies and third‑sector partners to secure sustainable housing outcomes.
• Reduce reliance on temporary accommodation through prevention‑focused and innovative housing options.
• Manage enquiries, complaints and correspondence, including preparing information for legal proceedings when required.
• Conduct home visits, risk assessments, referrals and maintain accurate electronic case records.
• Ensure compliance with all relevant housing legislation, safeguarding duties, equality standards and health and safety policies.

• A‑Level education or equivalent (degree or professional housing qualification desirable).
• Knowledge of Central London housing issues, access to social housing and local housing policy.
• Understanding of housing legislation, including Lettings, Homelessness, Housing Acts, security of tenure and private tenants’ rights.
• Awareness of local authority housing initiatives and available benefits, services and support.

• Experience providing public‑facing housing or advice services.
• Experience working with equality, diversity and vulnerable service users.
• Strong casework, record keeping and performance management skills.
• Excellent communication, interpersonal and advocacy skills, including report writing.
• Ability to analyse complex information, work to deadlines and deliver practical, customer‑focused solutions.

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