Support Manager

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Location:
Hendon - West Thorpe Garden - NW4 2TU

Salary: £31,335 - £32,984 (Dependent upon experience)

Contract:
Full Time Permanent 37.5hrs per week

Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Sheltered Housing Officer, you'll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

• Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
• Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
• Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
• Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
• Promote independence by signposting to community resources and specialist services.
• Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
• Arrange property adaptations to meet individual needs and maintain suitability.

Essential:

• Knowledge of legislation relevant to older residents and sheltered housing.
• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Excellent communication skills and ability to work independently and as part of a team.
• Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
• Awareness of safeguarding procedures and local support pathways.

Desirable:

• QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

• Flexible and adaptable to meet customer needs.
• Assertive yet empathetic when dealing with sensitive issues.
• Highly organised with the ability to prioritise and manage workload effectively.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years.

Please note :

- we do not currently offer visa sponsorship.

Our benefits include:

-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme
  - We are committed to the wellbeing of our colleagues and support this as an organisation

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote…