Resident engagement and caseworker – AR

Resident engagement and caseworker

• Service area:
  Inclusive Economies and Jobs Directorate
• Grade: SO2
• Reports to:
  
  Connect to Work Project Manager
• Your team:
  Connect to Work Team

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.
To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.
Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.

These posts are responsible for supporting Islington residents to secure good and sustained paid employment through providing advice, information, employer engagement and practical medium term support.
The post holders will usually be attached to a specific sectoral team within the iWork service, supporting officers to source candidates from the widest possible talent pool within the Islington community by engaging and informing our residents about the opportunities offered by the specific sectors, and assessing residents fit with the requirements of the employers.
There will also be a duty officer function, offering advice and guidance to all enquiries coming into the service and on occasion case loading Islington residents who are unable to find the support they need from other local agencies.
The post holders will work in line with the iWork procedure manual. This sets out quality standards for a person centred approach, seeing paid employment as the primary goal for the engagement with the client, and other issues that need to be addressed as ancillary priorities.

• Build and maintain an effective working relationship with residents who meet the criteria for casework support by engaging in outreach and promotional activities:
  • Adults living in Islington over the age of 18 who could be suitable for or are already interested in the sector you are promoting.
  • Adults living in Islington over the age of 18 who are unable to access the employment support they need from any other Islington Working Partners.
  • All residents you caseload must be interested in gaining some paid employment.
• Contribute to and support the ongoing development and delivery of the ambition of the Inclusive Economy and Jobs Directorate, and the iWork service:
  • Demonstrating and ensuring wider commitment to the principles of an Inclusive Local Economy and a council employment service — partnership working, strength‑based practice, and working collaboratively with Islington Working providers and other partners.
  • Supporting the leadership and wider team to promote the vision and principles of Inclusive Economy and Good Work — to staff, partners and communities — adopting a creative, solution focused approach to overcoming obstacles and challenges and ensuring that the work of the team contributes to building a more inclusive local economy where all residents are supported to contribute to the labour market.
  • Support the job brokers to make more opportunities accessible to a wider talent pool by helping reframe job specifications and market the benefits of employment in our key sectors.
• Support and enable residents to clarify their goals, strengths and needs to implement an action plan to support them to secure sustainable employment — usually in your specialist sector — based on the principles set out in the iWork procedure manual:
  • Taking a strength‑based, relational approach, explore their current position in relation to the jobs available, identify their strengths and development needs, and plan their action plan for securing employment, built around what a good quality of life looks like to the person, and how best to market their skills and talents to prospective employers.
  • Where required carry out a full pre‑screening against current live vacancies and provide a clear outline of the clients fit to the relevant employment broker, advocating for adjustments needed as appropriate.
  • Follow the processes set out in the iWork procedure manual…