Duty​/Triage IDVA - Part Time

Part Time Duty & Triage IDVA

Location: East London & Hybrid

Hours: 22.5 hours per week over 3 days

Contract: 2 months with the potential to extend

Salary: £15-20 per hour

We are seeking an experienced and motivated Duty & Triage IDVA to act as the first point of contact for an advocacy and support service supporting survivors of domestic and sexual violence.

This role is central to ensuring survivors receive a timely, safe and effective response. You will manage incoming referrals, carry out risk and needs assessments, deliver safety planning, and provide advice and guidance to survivors and professionals. You will work closely with a team of IDVAs to ensure cases are triaged appropriately and allocated where necessary.

The post offers a balance of duty-based work, short-term intervention and multi-agency collaboration, with opportunities to provide hybrid support including face-to-face appointments, court and professional meetings.

• Act as the first point of contact for all incoming referrals and enquiries
• Process and triage referrals in line with duty procedures
• Conduct risk assessments and safety planning with survivors
• Manage the duty phone line and respond to professionals and members of the public
• Allocate cases to IDVAs where appropriate
• Provide short-term advice, guidance and support to survivors not open to ongoing casework
• Contribute to team meetings, case reviews and service performance
• Maintain accurate, confidential and up-to-date case records
• Support the collection of outcomes, monitoring and service evaluation
• Ensure safeguarding responsibilities for adults and children are upheld at all times
• Embed equality, diversity and human rights principles throughout service delivery

• Experience working with survivors of domestic and/or sexual abuse
• Strong understanding of the impact of abuse on women, children and families
• Proven experience of risk assessment, safety planning and crisis management
• Knowledge of safeguarding procedures for adults and children
• Experience working within a multi-agency environment
• Confidence advising on housing options, civil and criminal justice remedies
• Excellent communication, organisation and time-management skills
• Strong IT skills for recording, communication and research
• A non-judgemental, survivor-centred approach with a commitment to self-care

• IDVA qualification (Safe Lives / Women's Aid / DAPA or equivalent) is required for appointment at the qualified band
• Ability to speak Bengali and/or Sylheti is desirable

We are committed to survivor-centred, culturally responsive practice and to challenging violence against women and girls. We value collaboration, innovation, reflection and anti-discriminatory practice, and we strive to ensure service users' voices shape the services we deliver.

Safeguarding & Equality

We are committed to safeguarding adults and children and to promoting equality, diversity and inclusion. The successful candidate will be subject to relevant pre-employment checks.