Assessment & Support Specialist

Housing Assessment & Support Specialist

Rate of pay: £21.26 PAYE or £27.40 Umbrella per hour

Location:

Stockwell SW9 (hybrid working)
Job Type: Full-time, temp till late April - start ASAPJoin a dedicated team as an Housing Assessment & Support Specialist, where you will play a crucial role in managing and responding to a range of concerns, referrals, and casework. This position is ideal for someone passionate about reducing risk and achieving positive outcomes for customers, with a focus on supporting vulnerable adults in receipt of social care.

Day-to-day of the role:

Conduct initial triage, assessments, and action planning for referrals, determining the most appropriate team and approach for case management.
Provide support, advice, coaching, and practical assistance to colleagues in managing support cases, aiming to minimise risks and achieve positive outcomes.
Assist in completing referrals to statutory agencies, attend multiagency meetings, and collaborate with professionals to build the skills and confidence of case owners.
Maintain accurate and secure records of all casework, ensuring information is appropriately stored, shared, and acted upon.
Liaise with external agencies to support effective cross-sector working and achieve positive outcomes for customers.
Oversee support cases of varying complexity and risk, ensuring good coordination across the organisation and understanding of all risks.
Complete ongoing risk assessments for all cases using standard and specialist assessment tools.
Support colleagues in increasing their skills and confidence in providing customer support and managing risks.

Required Skills &

Qualifications:

Experience in frontline service delivery in housing, social care, or a related sector.
Proven ability to support or coach colleagues or advise on a specialism such as hoarding support.
Experience working with multiple agencies to coordinate support for individuals.
Ability to handle complex, emotive, and distressing situations, supporting oneself and colleagues appropriately.
Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers.
Strong communication skills, including written, verbal, and IT literacy.
Empathetic, with emotional resilience and the ability to make objective decisions in challenging situations.

To apply for the Housing Assessment & Support Specialist position, please submit your CV detailing your relevant experience