Tenancy Sustainment Officer

About The Role

Imagine this…

A young person has moved into Bruce House. It’s their first real step towards independence – a safe place of their own, with the right support around them.

You’re there to welcome them, make sure the accommodation is ready and safe, and help them understand what holding a tenancy really means. With your guidance, they don’t just maintain their accommodation – they build the confidence, skills and stability they need to move on successfully into independent living.

• Help residents move into safe, well-prepared accommodation.
• Support young people to understand their tenancy rights and responsibilities.
• Monitor and evidence each young person’s ability to live independently, ensuring they understand the realities of sustaining a tenancy before move-on.
• Tackle challenges like rent arrears, anti-social behaviour, or property issues.
• Contribute to move-on readiness and planning, supporting clear expectations and positive progress.
• Work with partners to find move-on housing options and prevent homelessness.
• Support a service model that offers up to 12 months’ length of stay (subject to review).

• Experience of housing or tenancy management.
• Empathy and patience to support young people facing multiple challenges.
• Organised, resilient, and passionate about giving people the tools to thrive in independence.

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement.

services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

In return for your commitment, we offer a supportive workplace and a strong benefits package including:

• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• 26 days annual leave rising to 31 days plus an extra day off on your birthday
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• One paid volunteering day per year
• Cycle to Work Scheme
• Discounted private medical insurance
• Occupational Sick Pay
• Support to learn and develop your career