Debt Advice Caseworker

Overview

Debt Advice Caseworker (Ex-Offender Support) – York. Up to £27,500 per year (0.5

FTE pro rata). Full-time, Permanent.

• Manage a caseload of individuals within probation services and community settings, providing structured one-to-one debt and money advice.
• Carry out full financial assessments, including income, expenditure and debt reviews.
• Support individuals to prioritise debts and develop affordable repayment plans.
• Liaise directly with creditors, landlords, utility companies and enforcement agencies to negotiate repayments, holds or resolutions.
• Provide guidance on benefits, entitlements and the responsibilities linked to ongoing claims.
• Support individuals to improve budgeting skills and financial stability over time.
• Maintain accurate, timely and compliant case records in line with advice standards.
• Work flexibly across community locations and prison environments where required.

• Proven experience delivering debt advice or money guidance to people with complex financial needs.
• Background in organisations such as Citizens Advice, debt charities, housing or welfare advice services, or similar support-focused environments.
• Strong understanding of problem debt, budgeting, creditor negotiation and benefit systems.
• Experience supporting marginalised or vulnerable groups, including ex-offenders.
• Excellent communication skills and the ability to build trust with people in difficult circumstances.
• Confidence managing a caseload, working to targets and maintaining accurate records.
• Willingness to travel and work within prison settings as required.
• Due to the nature of this role, you will have access to your own vehicle and you will be required to complete an online Disclosure and Barring Service (DBS) check and enhanced security clearance vetting.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our privacy notice.