First Officer - Roughsleepers

We're recruiting an experienced Housing First Officer to join a well-established Housing First service supporting individuals experiencing multiple exclusion homelessness. This service works with some of the borough's most complex rough sleeping cases, including CHAIN-verified rough sleepers and individuals moving on from hostels. The role requires a highly skilled practitioner with strong experience in homelessness and rough sleeping services, capable of delivering intensive, trauma-informed tenancy sustainment support.

• Deliver intensive, person‑centred support to individuals experiencing multiple exclusion homelessness.
• Manage a caseload of complex clients within a Housing First model.
• Support CHAIN‑verified rough sleepers and individuals transitioning from hostels into independent accommodation.
• Build strong, trusting relationships with individuals impacted by trauma and long‑term exclusion.
• Apply trauma‑informed and psychologically‑informed approaches in all aspects of casework.
• Carry out comprehensive risk assessments and safety planning.
• Lead on adult safeguarding responsibilities and multi‑agency safeguarding referrals.
• Support tenancy sustainment through proactive engagement and early intervention.
• Navigate and coordinate access to welfare benefits, mental health services, substance misuse services and other specialist interventions.
• Work collaboratively with statutory and voluntary sector partners to deliver holistic support plans.
• Maintain accurate, detailed and professional case notes using housing IT systems.
• Work peripatetically across the borough, including office sites, private homes and other community locations.
• Participate in team meetings, reflective practice and service development activity.

• Significant experience working within homelessness, rough sleeping or multiple exclusion services.
• Experience working within a Housing First service or similar intensive support model is highly desirable.
• Strong understanding of trauma‑informed and psychologically‑informed practice.
• Experience supporting individuals with complex needs including mental health and substance misuse.
• Knowledge of adult safeguarding legislation and processes.
• Strong tenancy sustainment and risk management experience.
  
  Experience working within multi‑agency frameworks and managing professional boundaries.
• Excellent communication and rapport‑building skills.
• Strong IT skills and experience maintaining detailed case records.
• Ability to work independently while contributing to a small, specialist team.
• Willingness to work flexibly across various sites within the borough.

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.