Housing Support Worker

Please note that this role is NOT a personal care role.

Join Nacro’s CAS-2 team:
Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

• Location:
  
  Sutton
• Covering – South London
• Job Type: Full‑Time, Fixed Term (end 30/11/2026)
• Salary: £26,584 per annum (Base £25,584 + £1,000 Unsociable Hours) plus up to £5,000 area weighting dependent on location.
• Working Hours:
  
  40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. Provision of contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00‑17:00 on a rolling rotational basis.
• Enhanced DBS check and Prison Clearance required.

• Support Service Users: assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims and rent payments.
• Property Management: ensure properties meet the Decent Homes Standard, address maintenance issues and offer guidance on housing‑related matters.
• Collaboration:
  
  work alongside probation services, court staff and housing authorities to achieve the best possible outcomes for service users.

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

• Strong interest in engaging with people, adapting communication styles and making informed decisions.
• Ability to work professionally whilst balancing service‑user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel); internal systems training provided.
• Full driving licence and access to a car required; essential travel requirement.

This role has an ‘essential travel’ requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment.

For advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at

This role does not offer eligibility for visa sponsorship. Applicants must have the right to work in the UK.

Proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

For more details, please go to Disability Confident.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.