Support Manager

Position: Housing with Support Manager (Permanent)
Housing with Support Manager

Location:

Barnet

Salary: £31,334 - £32,984

Contract:

Full Time Permanent 37.5hrs per week

Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

About this role:

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Housing with Support Manager, you'll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

What You'll Do

Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
Promote independence by signposting to community resources and specialist services.
Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
Arrange property adaptations to meet individual needs and maintain suitability.

What We're Looking For

Essential:

Knowledge of legislation relevant to older residents and sheltered housing.
Understanding of welfare benefits and tenancy rights.
Experience supporting vulnerable older people with housing and wellbeing needs.
Excellent communication skills and ability to work independently and as part of a team.
Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
Awareness of safeguarding procedures and local support :

QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

Personal Attributes

Flexible and adaptable to meet customer needs.
Assertive yet empathetic when dealing with sensitive issues.
Highly organised with the ability to prioritise and manage workload effectively.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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