Income Manager

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

We live by five core values:
Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

This is an exciting opportunity to be part of our Income Team as a Housing Income Officer.

In this role you will support residents to manage their rent payments and finances effectively, allowing them to thrive in other areas of their lives.

You will provide a proactive and supportive income collection service, balancing prevention, support and recovery. You will work effectively to meet deadlines and targets.

Put forward new ideas, constructively challenge the status quo and embrace change.

Most importantly you must be passionate about excellent customer service and supporting residents to sustain their tenancies.

It’s an exciting time to join the team, we already have a wealth of experience so whilst experience is beneficial it’s not essential as training is provided. Our focus is on doing the right thing at the right time, and you will be given the freedom and trust to be successful. We’re looking for new colleagues with a strong work ethic, excellent people skills and someone who thrives under pressure.

If this sounds like you, then please do apply.

• You recognise and understand the paradigm shift associated with a restorative approach, and that working with residents provides the best outcomes for all involved.
• You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve high levels of income collection.
• You possess great listening skills to truly understand the issues at hand and show empathy whilst maintaining a professional approach.
• You are a highly organised individual and can manage a high volume of work with ease.

If the points below resonate with you, we’d love you to put in an application:

• You have experience and an understanding of income recovery techniques.
• You are a great communicator and excellent negotiator to engage effectively with a broad range of people to influence and persuade.
• You are a high performing individual who works collaboratively with others to achieve targets and service objectives.

Basic DBS

Read more about the work you’ll be doing in the Role Profile.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email:

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Interviews for this job will be held during week commencing 16th March 2026.