Hostel Support Worker

Hostel Support Worker

London

£32,995 per annum

Our client works tirelessly to end homelessness across London and beyond. They believe homelessness should be rare, brief, and non‑recurring, and they work every day to make that a reality. Their services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. They take a person‑centred, trauma‑informed approach, building trust and supporting people to achieve long‑term stability and independence.

To provide a safe, welcoming, and responsive service for residents within a hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts.

You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following our client’s safeguarding and risk management procedures.

Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts. You will hold a small caseload of residents, providing key‑work support that is person‑centred, trauma‑informed, and focused on promoting independence, stability, and wellbeing.

Your role will help create a calm, well‑managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.

• Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work – Save on a new bike and accessories through salary sacrifice.
• Season ticket loan – Interest‑free loan for annual travel passes.
• Moving house day – Extra day’s leave when you move home.
• Financial security – Life assurance (4x salary) and interest‑free emergency staff loan.
• Family‑friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
• Career development – Ongoing training, learning, and progression opportunities.
• Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

Our client welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. They are facing diverse problems, so need diverse people to tackle them.