Family Engagement Manager

Location: London
Contract Type: Permanent
Job Type: Part time, 30 hours per week (rota with regular weekend work)
Salary: FTE: £29,452.50 + £3,000 Market Supplement (Actual: £23,562 + £2,400 market supplement)
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme

Our client offers an opportunity for the role of Family Engagement Manager. In this role, you will oversee the visitor centre services, including managing the prison’s booking line service, family visit catering, play sessions for children during family visits, and family‑focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families’ access to secure video visits and coordinate with their subcontractors in the Visits Centre.

• Manage the visitor centre provision
• Oversee the prison’s booking line service.
• Coordinate family visit catering services.
• Facilitate play sessions for children during family visits.
• Implement family‑focused interventions, including homework clubs, special visits, and themed family days.
• Support families’ access to secure video visits.

To thrive in this role, you should possess:

• Demonstrable ability to coordinate a broad range of services.
• Experience and understanding of working with families in a challenging multi‑agency environment, preferably involving offenders and/or their families.
• Excellent organisational skills and the capacity to manage a demanding workload.
• Ability to contribute to the planning and development of their family work.
• Knowledge of safeguarding and child protection practices.
• Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.

This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, you are encouraged to apply.

Our client is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. They provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Their work is founded on core values, the first of which is a belief in the innate dignity of every human being, and their work focuses on human relationships, family and community.

They are committed to achieving high standards of quality in all that they do.

Our client offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Our client is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

Our client is a pioneering national charity that provides caring and life‑changing services to men and women in prison, to people…