Housing Coordinator

Job Title: Housing Coordinator
Contract Type: Permanent
Salary: £28,764.24 Per Annum
Working Hours: Full Time - 37.5 Hours
Working Pattern: Monday to Friday
Location: Protheroe House, Haringey

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

The difference you will make as Housing Coordinator
The Housing Coordinator is responsible for delivering tailored, outcome-focused support to customers with complex and multiple needs, by promoting customer empowerment, independence, and wellbeing. The role involves working collaboratively as part of a committed team that puts the customer first by providing an outstanding housing management service across a defined geographical area. The post holder will contribute to the safe and effective operational management of care and support services by undertaking a range of tasks that ensure compliance, quality, and best practice in social housing.

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working within house management.
• Be a team player with a caring, empathetic, flexible and have a resilient, can‑do attitude.
• Previous experience in positively resolving incidents.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

• Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
• Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures.
• Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
• Work with Income Officers for arrears management, rent collection and maximizing income.
• Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
• Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
• Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
• Provide a ‘best…